Shipping policy

Shipping Policy

Last updated: 02/09/2026

Thank you for shopping at Portivly This policy explains how we process and deliver orders.

Order Processing

Orders are processed within 1–3 business days excluding weekends and public holidays. You will receive a confirmation email after placing your order and another email with tracking information once it ships.

During holidays, sales, or periods of high demand, processing may take longer.

Shipping Rates and Delivery Estimates

Shipping costs and available delivery options are calculated at checkout based on your location and order.

Estimated delivery times:

Domestic standard shipping: [3–7 business days]
Domestic express shipping: [1–3 business days]
International shipping: [7–21 business days]

Delivery estimates begin after your order has been processed. Carrier delays, weather, customs inspections, and other circumstances outside our control may affect delivery times.

Order Tracking

When your order ships, we will email you a tracking number. Please allow up to [48 hours] for tracking information to become active.

International Orders

We currently ship to [list countries or “selected international destinations”].

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the product or shipping price.

Address Changes

Please verify your shipping address before completing your purchase. If you need to make a correction, contact us at [support email] as soon as possible.

We cannot guarantee address changes after an order has entered processing. Customers may be responsible for additional shipping costs when an incorrect or incomplete address causes an order to be returned.

Delayed or Missing Packages

If tracking shows that your order is delayed, please contact the shipping carrier first for an update. If you still need assistance, email us at [support email] with your order number.

If tracking shows that a package was delivered but you cannot find it, please check with household members, neighbors, and the carrier. [Store Name] is not responsible for packages lost or stolen after confirmed delivery, except where required by law.

Damaged Packages

If your order arrives damaged, contact us within [number] days of delivery at [support email]. Include your order number and clear photographs of the packaging and damaged item so we can review the issue.